The Canyons was planning to open friday, November 26 but they pushed to December 10th due the contructions. I saw the pictures...the new gondola cars are sitting on the ground. Also they work with the new chairlift and Cabriolet lift. The holders are upset.
http://www.ksl.com/?...48&sid=13390673
Construction delays opening of The Canyons; season pass holders upset
November 23rd, 2010 @ 5:35pm
By Jennifer Stagg
SUMMIT COUNTY -- Two massive snow storms in less than a week, and skiers and snowboarders are itching to get on the slopes.
This is Jarrett Killpack's first season purchasing a season pass, and he chose The Canyons. He couldn't wait for opening day, which was scheduled for November 26th. However, when he checked the Canyons' Facebook page this week, he found a press release from the resort, followed by a flurry of angry posts from season pass holders. Opening day is pushed back two weeks.
"It said ‘we are pleased to announce The Canyons will be opening December 10th,'" Killpack said. "Really it should be ‘we're sorry but we're not opening till the 10th.'" [CLICK HERE to read the letter from The Canyons to season pass holders]
Killpack thought about getting a refund and buying a pass somewhere else, but it's long past the deadline for early bird specials. A new pass at a different resort would end up costing him hundreds of additional dollars.
"That's a huge chunk of the season that they've kind of messed up for the season pass holders, and it's really not fair," Killpack said.
Turns out, The Canyons isn't closed for lack of snow, which is the usual cause of resort opening delays, but for construction. The resort is undergoing a major transformation, including heated chair lifts, a "snow beach", new restaurants, and expanded runs.
"We embarked this summer on one of the largest recreation projects of a resort in North America," said Mike Goar, Managing Director for The Canyons Resort.
Goar says the project has been going since mid-June and he admits, they are a little behind schedule. They needed dozens of construction permits and just based on the sheer volume, they are about fourteen days delayed.
"It's a bit of a missed opportunity with all the new snow and we feel worse than anybody," Goar said. "We want the place to be open, and open for skiing and our guests here having a great time."
This afternoon, Goar announced via the The Canyons Facebook page the resort is giving two complimentary day passes to all season pass holders to soften the blow. They can give the passes to anyone they wish. Goar hopes patrons will be patient and come back for what he says will be one of the best resorts in the world, when it's complete.
"The wait is well worth it for all we're doing, and we're going to take care of them," Goar said.
http://media.bonnint...63/24886342.pdf (letter to the holders)
Dear Canyons Season Pass Holder,
I understand that some of you are frustrated with our recently pushed-back opening date and I am very sorry that we had to do so. I appreciate your eagerness to get out on the mountain now that the first substantial snow of the season has arrived. It’s one of the reasons many of us choose to live in Utah; we love the snow and want to get out and enjoy it as soon as possible. One of the other great things about Utah is that you also have many terrific resorts to choose from when deciding where to buy a season pass and we are honored that you have chosen Canyons.
As all of you know, we have embarked on one of the largest re-creation plans undertaken at a ski resort in many years. A number of the projects were not able to begin until mid to late June due to circumstances beyond our control but I take full responsibility. I am immensely proud of the hard work our team has put in under a demanding schedule. A number of the projects are complete while others are 7 – 14 days behind schedule. I am disappointed that these delays have caused us to push back our opening date. There is always the chance that resorts might not open on their projected opening dates but you have my commitment that we will always do our best to get people on the hill safely and as early in the season as we possibly can.
As a season passholder we value you and appreciate your business. You should feel confident that your home mountain will respect your concerns and make every effort to address any issues you might have. As a show of our appreciation for your patience, I invite all season pass holders to please accept two complimentary day passes to Canyons from myself and the Canyons team. Give these passes to whomever you want and treat a friend or family member to a day of skiing or riding or donate them to a worthy cause in the holiday spirit.
Again, I sincerely apologize for any inconvenience our delayed opening has caused you and please be assured that we are working as hard as possible to bring you a phenomenal home mountain and an awesome 2010/2011 season.
Sincerely,
Mike Goar Canyons, Managing Director
Redeem day passes at any Canyons ticket window. Season pass holder must be present to receive passes. You can redeem passes one at a time or both on the same day. Day passes are valid from December 10-19, 2010 and January 3-through the end of the season.